Privacy Policy for WSC Engineer
Effective Date: 15 March 2026
WSC Engineer (WiFi Self Care Engineer App) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard information when you use the WSC Engineer mobile application.
By using this application, you agree to the terms described in this Privacy Policy.
1. About the Application
WSC Engineer (WiFi Self Care Engineer) is a mobile application designed to help WiFi engineers manage their work tasks, customer information, and service activities efficiently.
This application is only intended for authorized engineers working with the WiFi service provider.
2. User Accounts
The WSC Engineer app does not allow public user registration.
Engineers cannot create accounts themselves inside the app.
Accounts are created and managed by the system administrator through a secure admin panel.
Only engineers authorized by the organization can sign in and access the app.
This controlled access helps ensure security and proper management of engineer accounts.
3. Information We Collect
We may collect the following types of information:
Engineer Information
Provided by the administrator when creating an account:
Name
Email address
Phone number
Work-related identification details
Customer Information
Engineers using the app may store customer information necessary for service management, including:
Customer name
Customer phone number
Address or service location
WiFi installation details
Service and maintenance records
Device & Usage Information
We may automatically collect limited information such as:
Device type
Operating system version
App performance data
Error logs for troubleshooting
4. How We Use the Information
We use the information to:
Allow engineers to manage WiFi customers and services
Provide and maintain app functionality
Improve app performance and stability
Provide support and troubleshooting
Maintain system security
5. Data Sharing
We do not sell or rent personal data to third parties.
Information may only be shared:
With authorized administrators managing engineers
When required by law
To protect the security or integrity of the application
6. Data Security
We implement reasonable technical and organizational measures to protect the information stored within the application.
However, no electronic storage or internet transmission method can guarantee 100% security.
7. Permissions Used
The app may require certain permissions for proper functionality, including:
Internet access – to sync and manage data
Location access – to fetch engineer location to identify location based service or task management.
Storage access – to store work-related information if required
Phone Feature – to call customers directly to solve any wifi complaint or any new wifi installment
Notification Permission – to send important updates, alerts and task related notifications
These permissions are used only for app functionality. The app does not misuse or share personal data without user consent.
8. Data Retention
Information is retained only for as long as necessary to provide the services of the WSC Engineer application and to comply with operational or legal requirements.
9. Children's Privacy
The application is not intended for children under 13 years of age, and we do not knowingly collect data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted with a revised effective date.
Users are encouraged to review this policy periodically.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: wifiselfcare.clovantitsolutions@gmail.com
Phone: +91 6283396959
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